Quality - Home Care Lebanon

We Care:

Imagine going back to the old tradition where a patient was always treated in the comfort of his home.

Imagine the possibility for a patient to eat his home-made cooking according to his doctor’s prescription.

Imagine the possibility for a patient to be surrounded by his family and friends.

Regardless of the type of therapy, the primary benefit we offer each patient is the enhancement of the quality of Life.

We make it all possible by providing each and every patient with:

Registered nurses, nurse aides, physical therapists, speech therapists and more
A shorter hospital stay and an extension in hospital services
A continued interaction between the patients and their treating physicians
Conveniently located offices in major hospitals in Lebanon
Coverage across the country & Internationally
A 24 hour service, 7 days a week, all year long
Total insurance coverage
Strict confidentiality
Substantial savings
State of the art technology
Integrity & Ethics

We commit to Quality:

The Quality Control (QC) unit at Home Care Lebanon (HCL) is the result of the collaboration between HCL and the Faculty of Health Sciences (FHS) at the American University of Beirut (AUB) in 2009. The Faculty chose HCL as a site for its practicum training program, which is a part of the Masters in Public Health Program (MPH) at AUB. The QC unit has since evolved as a critical component of HCL’s activities, since it is designed to monitor and improve the company’s services.

One of the multiple programs that were launched by this unit is the Monitoring & Evaluation (M&E) program that aims at visiting the patients in their homes to assess the quality of the services. Key parameters are then plugged in monthly and a report is issued reflecting HCL’s activities, strengths and weaknesses. Appropriate measures are thought of and taken to address issues when and if they arise.

The main goal of the QC unit is to ensure that patients receive the best possible care & treatment which would result in a high patient satisfaction rate. This is why HCL constantly monitors its services and trains its staff to reach the highest standards of care.